The following are some ways that Medtopia can help its current customers as well as other physicians and healthcare providers who have been displaced by Hurricane Katrina:


1) We can provide our customers with a workspace at our company headquarters in Baton Rouge where you can conduct your back-office operations until you are able to regain functionality in your old or new location. We have a 12,000 square foot secured facility in downtown Baton Rouge with plenty of onsite parking. We will limit customers to one workstation per provider, but you will have access to computers, telephone, Internet, fax, and our full support staff, which is ready to help you in any way they can.

2) We can help you setup a lockbox with our bank, Whitney National Bank, which is just around the corner from our office. Using the lockbox, we can assist you with contacting your insurance companies and having them re-direct your outstanding insurance payments to the new address. The bank will deposit funds directly into your account and we will have the ability to download that information electronically and post to the Medtopia system on your behalf, where you can monitor the deposits daily.

3) If you do not currently have access to the Internet or Medtopia, we can print out your appointment schedule with patient contact information and hand deliver to you or mail over night if you are out of town. Likewise, we can print any report you request and fax, mail, or deliver to you immediately wherever you are.

4) If your back office and personnel are incapable of working claims and accounts receivables, the Medtopia staff can take over this functionality for you until your staff is able to return to work. We can call insurance companies, inquire on outstanding payments, and redirect payments to a new location before they are sent. Our staff is fully trained on medical billing and accounts receivable management and can work your outstanding claims until your staff returns.

5) We can help you contact your patients so that they know how to reach you for questions, referrals, prescription refills, or any other reason they may need to contact you. Since your office telephone number may no longer be functional, your patients will be looking for ways to contact you, and for this reason we have created a patient portal on our website whereby they can go to look up your new contact information and instructions. We can also attempt to contact your patients for you using their existing contact information in Medtopia and direct them to your new contact information should they need it.

6) And more. If you have other suggestions on how we may be able to help you during this difficult time, please do not hesitate to let us know. It also important that you let us know how to contact you in the event that your staff needs support questions answered or others are trying to contact you. We are here to help you in any way we can, so please let us know if we are able to assist you.